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customer service

  • What has happened to our Communication?

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    Belinda Vesey-Brown

    Wow, I’ve just watched a fascinating TED Talk with the Brio Group Team this morning that really makes you think about what has happened with the backward evolution of our human interaction, communication and lack of personal contact. Sherry Turkle, author of ‘Alone Together’, explains how todays generation of teenagers have been brought up competing…

  • What is Good Customer Service?

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    Belinda Vesey-Brown

    Good customer service is all about bringing customers back, about sending them away happy – happy enough to pass positive feedback about your business along to others. It is the livelihood of all businesses. Good customer service must be provided to customers before, during and after a purchase or service. You can offer promotions and…

  • Communication in business

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    Belinda Vesey-Brown

    With so many businesses focusing their attention to an online environment through their websites, have you stopped to take stock of how communication takes place in your business? Traditional methods of communication such as phone and fax are becoming outnumbered by online communication options such as Skype, Instant Messenger programs and most certainly, email. I…

  • The beauty of Brand Loyalty

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    Belinda Vesey-Brown

    Happy committed customers with repeat business should be everyone’s goal! Some of your rewards from brand loyalty is a reduction in your marketing budget, word of mouth advocacy from your die hard fans, a growing support base as brand awareness has been created and your existing customers have been reassured. You can strengthen brand loyalty…